Get in Touch
We're here for you — whether you have a question about sizing, an order update, or just want to say hello. The Fresnora team is always happy to help.
Company Information
Company Name: ROYALFORT S.R.L.
Registration Number: J2026040670001
Tax / VAT ID: RO54974394
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Business Hours
Customer Service Response Time
Within 24–48 hours (may take a little longer during busy periods)
Frequently Asked Questions
Before reaching out, you might find your answer right here.
How long does shipping take?
Standard shipping takes 15–31 days.
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original packaging. Sale items are final sale. Please email us at hello@fresnora.com to initiate a return.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After that, the order enters fulfillment and changes may not be possible. Contact us as soon as possible.
Do you offer size exchanges?
Yes! We offer free size exchanges on full-price items within 14 days. Simply email us with your order number and the size you need.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
Our Customer Promise
At Fresnora, every interaction matters. We are committed to responding to every inquiry with care, clarity, and respect. Your satisfaction is not just a goal — it's our standard. If something isn't right, we will make it right.
Thank you for choosing Fresnora. We dress you with intention — and support you with heart.