Shipping & Delivery Policy
At Fresnora, we are committed to delivering your order in a timely and reliable manner. Please read this policy carefully to understand our shipping process, estimated delivery timelines, and your responsibilities as a customer.
1. Order Processing Time
All orders are subject to an internal processing period before shipment. Orders are processed within 1–3 business days of payment confirmation. Processing includes order verification, quality inspection, and packaging. Orders placed on weekends or public holidays will begin processing on the next business day.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
2. Shipping Method
We currently offer Standard Shipping as our primary delivery method. All orders are shipped via reputable international carriers. Expedited or express shipping options are not available at this time but may be introduced in the future.
3. Delivery Timeframes by Region
The total delivery time consists of order processing time (1–3 business days) plus transit time. The estimated transit times by region are as follows:
| Region / Country | Estimated Transit Time | Estimated Total Delivery |
|---|---|---|
| United States | 14–28 days | 15–31 days |
| Canada | 14–28 days | 15–31 days |
| United Kingdom | 14–28 days | 15–31 days |
| European Union | 14–28 days | 15–31 days |
| Australia & New Zealand | 14–28 days | 15–31 days |
| Asia Pacific | 14–28 days | 15–31 days |
| Middle East | 14–28 days | 15–31 days |
| Rest of World | 14–28 days | 15–31 days |
All delivery estimates are approximate and refer to business days (Monday–Friday, excluding public holidays). Actual delivery times may vary due to customs clearance, carrier delays, or other factors outside our control.
4. Shipping Zones and Coverage
We ship to most countries and regions worldwide. Our primary shipping zones include:
- North America (United States, Canada)
- Europe (European Union member states, United Kingdom, Switzerland, Norway)
- Asia Pacific (including Hong Kong, Japan, South Korea, Singapore, Australia, New Zealand)
- Middle East (selected countries)
- Rest of World (selected countries)
5. Non-Serviceable Regions
We are currently unable to ship to the following regions due to carrier restrictions, legal limitations, or logistical constraints:
- Countries subject to international trade sanctions or embargoes (including but not limited to North Korea, Iran, Syria, Cuba, and Russia)
- Certain remote territories or regions where reliable delivery cannot be guaranteed
- Any jurisdiction where the import of our products is prohibited by local law
If your country or region is not listed at checkout, we are unfortunately unable to fulfill your order at this time. We apologize for any inconvenience.
6. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. We are unable to predict or control customs processing times, which may add to the overall delivery period. We recommend checking with your local customs authority for information on applicable charges before placing your order.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to be updated by the carrier after dispatch.
8. Lost or Damaged Packages
We take great care in packaging your order to ensure it arrives in perfect condition. However, once a package has been handed to the carrier, responsibility for transit passes to the carrier.
- Lost packages: If your tracking information shows no movement for more than 10 business days beyond the estimated delivery date, please contact us. We will investigate with the carrier and, where confirmed lost, offer a replacement or full refund at our discretion.
- Damaged packages: If your order arrives damaged, please retain all original packaging and contact us within 7 days of delivery with photographic evidence of the damage. We will arrange a replacement or refund as appropriate.
- Incorrect address: Fresnora is not responsible for packages that are undeliverable or lost due to an incorrect or incomplete shipping address provided by the customer. Please ensure your shipping details are accurate at the time of order.
9. Delivery Delays
While we strive to meet all estimated delivery windows, delays may occasionally occur due to circumstances beyond our control, including but not limited to: customs inspections, extreme weather events, carrier disruptions, public holidays, or high-volume shipping periods (e.g., holiday seasons). We appreciate your patience and will do our best to keep you informed of any significant delays.
10. Contact Us
If you have any questions about your shipment or this policy, please contact us at:
Fresnora
Website: www.fresnora.com
Email:hello@fresnora.com
Company Name: ROYALFORT S.R.L.