Privacy Policy

1. Introduction

At Fresnora ("we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website at www.fresnora.com or make a purchase from us.

About our company:
Legal Company Name:  ROYALFORT S.R.L.
Registration Number:  J2026040670001
Tax / VAT ID:  RO54974394
Registered Address:  București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Email:hello@fresnora.com

Please read this policy carefully. By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

Fresnora is the data controller responsible for your personal data. If you have any questions about how we handle your data, please contact us using the details provided in Section 13.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: name, username, or similar identifiers
  • Contact data: email address, billing address, shipping address, and phone number
  • Transaction data: details of purchases you have made, including products ordered, payment amounts, and order history
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
  • Usage data: information about how you use our website, products, and services
  • Marketing and communications data: your preferences for receiving marketing communications from us
  • Payment data: we do not store full payment card details; payment processing is handled securely by our third-party payment providers

4. How We Collect Your Personal Data

We collect personal data through the following means:

  • Direct interactions: when you create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with our website
  • Automated technologies: as you browse our website, we may automatically collect technical and usage data using cookies and similar tracking technologies (see Section 9)
  • Third parties: we may receive data from analytics providers, payment processors, and advertising partners

5. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfill your orders, including managing payments, shipping, and returns
  • To manage your account and provide customer support
  • To send you order confirmations, shipping updates, and other transactional communications
  • To send you marketing communications where you have opted in or where we have a legitimate interest to do so
  • To improve our website, products, and services through analytics
  • To comply with our legal obligations
  • To detect and prevent fraud or other unlawful activity

6. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: processing is necessary to fulfill your order and provide our services
  • Legitimate interests: we process data to improve our services, prevent fraud, and conduct marketing where it does not override your rights
  • Legal obligation: we process data to comply with applicable laws and regulations
  • Consent: where you have given us explicit consent, such as for marketing emails or cookies

7. Sharing Your Personal Data

We do not sell your personal data. We may share your data with the following categories of third parties:

  • Service providers: including payment processors, shipping carriers, email marketing platforms, and IT service providers who assist us in operating our business
  • Analytics providers: such as Google Analytics, to help us understand how our website is used
  • Legal and regulatory authorities: where required by law or to protect our legal rights
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver relevant advertising. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies: necessary for the website to function properly
  • Analytics cookies: help us understand how visitors interact with our website
  • Marketing cookies: used to deliver personalized advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction data is typically retained for a minimum of 7 years to comply with tax and financial regulations. Marketing data is retained until you withdraw your consent or opt out.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your personal data in certain circumstances
  • Right to restrict processing: to request that we limit how we use your data
  • Right to data portability: to receive your data in a structured, machine-readable format
  • Right to object: to object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Right not to be subject to automated decision-making: you have the right not to be subject to decisions made solely by automated processing that significantly affect you

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. Our website uses SSL/TLS encryption for data transmission. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Fresnora
Website: www.fresnora.com

If you are located in the European Union and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Where required by law, we will seek your consent before making material changes. We encourage you to review this policy periodically.