Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Fresnora website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing an order.

2. Parties to the Contract

These Terms constitute a legally binding agreement between you (the "Customer") and Fresnora ("we", "us", or "our"). By completing a purchase, you confirm that you have read, understood, and accepted these Terms.

3. Eligibility

To use our website and place an order, you must be at least 18 years of age or have the consent of a parent or legal guardian. By using this website, you represent and warrant that you meet these eligibility requirements.

4. Geographic Restrictions

Our products and services are not available to customers located in jurisdictions where such sales are restricted or prohibited by applicable law. We reserve the right to refuse orders from any region at our sole discretion.

5. Products and Services

We offer premium fashion apparel and accessories through our online store. All product descriptions, images, and specifications are provided for informational purposes only. While we strive for accuracy, product images and descriptions are illustrative and may vary slightly from the actual product. We do not warrant that product descriptions or other content on this site are accurate, complete, or error-free.

6. Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or an alternative product.

7. Pricing and Taxes

All prices displayed on our website are in USD and include applicable taxes unless otherwise stated. The total price, including any applicable taxes, will be clearly displayed at checkout before you confirm your order. We reserve the right to change prices at any time without prior notice; however, changes will not affect orders already confirmed.

8. Shipping

Shipping costs and estimated delivery times are calculated and displayed at checkout. Shipping charges apply to all orders unless a free shipping promotion is active and applicable to your order. We are not responsible for delays caused by customs, postal services, or other circumstances beyond our control.

9. Accepted Payment Methods

We accept major credit and debit cards, as well as other payment methods displayed at checkout. Payment is processed securely at the time of order placement. By submitting your payment information, you authorize us to charge the applicable amount to your chosen payment method.

10. Billing

Payment is collected at the time your order is placed. In the event of a failed payment, your order will not be processed. You are responsible for ensuring that your payment information is accurate and up to date.

11. How to Place an Order

To place an order, browse our store, add items to your cart, and proceed to checkout. You will be required to provide accurate shipping and payment information. Please review your order carefully before confirming, as errors may not be correctable after submission.

12. Order Confirmation and Contract Formation

A contract between you and Fresnora is formed when you receive an order confirmation email from us. This email constitutes our acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

13. Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, errors in product or pricing information, suspected fraudulent activity, or failure to meet eligibility requirements. If your order is cancelled after payment has been processed, you will receive a full refund.

14. Right of Withdrawal (Cooling-Off Period)

If you are a consumer located in a jurisdiction that grants a statutory right of withdrawal (such as the European Union), you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason. To exercise this right, you must notify us in writing within the withdrawal period. Returned items must be unused, in their original condition, and in original packaging. Once we receive and inspect the returned item, we will issue a full refund including standard shipping costs within 14 days. Please note that the right of withdrawal does not apply to customized or personalized items, sealed goods that have been opened, or other categories excluded by applicable law.

15. Complaints and Warranty

We are committed to providing high-quality products. If you receive a defective, damaged, or non-conforming item, please contact us within 7 days of receipt. We will assess your complaint and, where applicable, offer a repair, replacement, or refund in accordance with your statutory consumer rights. To submit a complaint, please contact us at the details provided in the Contact section below. We aim to respond to all complaints within 5 business days.

16. Consumer Rights — Defective or Non-Conforming Goods

In addition to our voluntary returns policy, you may have statutory rights under applicable consumer protection laws if goods are defective or do not conform to the contract. These rights are not affected by our returns policy. Where applicable, you may be entitled to a repair, replacement, price reduction, or refund. Please contact us to discuss your options.

17. Repair, Replacement, or Refund Process

To request a repair, replacement, or refund, please contact our customer service team with your order number and a description of the issue. We may request photographic evidence of the defect. Once your request is approved, we will provide instructions for returning the item (if applicable) and process your remedy within a reasonable timeframe.

18. Obligation to Provide Accurate Information

You agree to provide accurate, current, and complete information when placing an order or creating an account. Providing false or misleading information may result in the cancellation of your order and/or suspension of your account.

19. Lawful Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the site. Prohibited conduct includes, but is not limited to, transmitting unlawful, harmful, or offensive content, attempting to gain unauthorized access to our systems, and engaging in any activity that disrupts or interferes with the website.

20. Prohibition on Misuse and Fraud

Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to our website and may be referred to the appropriate authorities. We reserve the right to take legal action against any person who engages in fraudulent or abusive conduct.

21. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Fresnora or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or otherwise use any content from this website without our prior written consent.

22. Rules on Reproduction and Reuse

Unauthorized reproduction or reuse of any content from this website for commercial purposes is strictly prohibited. Personal, non-commercial use is permitted provided that all copyright and proprietary notices are retained. Any other use requires our express written permission.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Fresnora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or products. Our total liability to you for any claim arising under these Terms shall not exceed the amount paid by you for the relevant order.

24. Disclaimer of Indirect Losses

We are not liable for any loss of profit, loss of business, loss of data, or any other indirect or consequential loss arising from your use of our website or products, even if we have been advised of the possibility of such losses.

25. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or disruptions to telecommunications or transport networks.

26. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of Romania. Any disputes arising out of or in connection with these Terms shall first be referred to our customer service team at hello@fresnora.com for resolution. If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of Romania.

27. Alternative Dispute Resolution

As an alternative to court proceedings, you may have the right to refer disputes to an accredited alternative dispute resolution (ADR) body. If you are located in the European Union, you may also use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are not obligated to participate in ADR proceedings unless required by applicable law.

28. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your personal data as described in our Privacy Policy.

29. Updates to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. We will notify registered users of material changes by email or by a prominent notice on our website. Your continued use of the website following any changes constitutes your acceptance of the revised Terms. We recommend that you review these Terms periodically.

30. Contact Us

If you have any questions, complaints, or concerns regarding these Terms or your order, please contact us at:

Fresnora
Website: www.fresnora.com
Company Name:  ROYALFORT S.R.L.
Registration Number:  J2026040670001
Tax / VAT ID:  RO54974394
Registered Address:  București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Contact Email:  hello@fresnora.com